Privacy Policy
Privacy Policy
Last updated: 24 October 2026
This policy explains how Naturenasium Ltd (trading as Naturenasium and collectively referred to as “Naturenasium”, “we”, “us” or “our” in this policy) collects, uses, and protects personal information when you visit our website, take part in our activities or interact with us. Our website may contain links to sites and services that are not part of Naturenasium. These sites and services have their own privacy policies. If you follow a link to these sites you should read their privacy policy. The sections within this policy:
Who we are
Information we collect
How we use personal information
Why we use personal information
Data sharing, payments and international data transfers
Data retention
Your data protection rights
Opting out of marketing
Contacting us
1. Who we are
Naturenasium Ltd is registered in England and Wales under company number 17510382. Its registered office is at 167-169 Great Portland Street, 5th Floor, London W1W 5PF. You can contact us at info [at] naturenasium.com.
2. Information we collect
We collect, store and use information that you provide to us directly, including:
When you complete a contact form on our website: name and email address
When you sign up for email updates: name and email address
When you book online: name, email address and optional phone number
Attending a session: information about any allergies, injuries or health needs you choose to share that are relevant to safe participation, preferences regarding session activities
After a session: photographs, video or audio recordings, and records of consent or withdrawal
When you interact with us: correspondence and records of your preferences.
Special category personal data is that which is considered more sensitive, for example, concerning your health. This type of information is sometimes necessary to ensure you can participate in our sessions safely – for example when you choose to tell us about any allergies, injuries or health needs. We take steps to ensure that any such information is only collected where necessary, is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary.
We collect information when you use our website, which is hosted by a third-party called Squarespace. Acuity Scheduling is our online booking tool and Stripe is our online payment provider. See Section 5 on ‘Data sharing, payments and international data transfers’ for information regarding these third parties. See our Cookie Policy for information regarding your use of our website. We may also collect information when you view and interact with our emails and adverts.
3. How we use personal information
We use your personal information for:
Processing your booking
Running a session or event you have purchased or registered for
Responding to your requests or queries
Gathering feedback and conducting surveys
Analysing our customers to help ensure customer experience and marketing as as relevant and efficient as possible
Communicating with you including marketing messages (you can opt out of marketing at any time by unsubscribing from emails or contacting us at info [at] naturenasium.com)
Allowing third parties to deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
Running competitions and dealing with competition entries and results
For our internal operational and management purposes
Ensuring content from our websites is presented to you in the most effective manner for you and for your computer
Research and audit purposes.
4. Why we use personal information
We will only process your information if we have a legal basis for doing so under current UK data protection law, including:
In relation to a contract, for example data that is needed to process and manage your booking and fulfil the session.
Where we need to comply with a legal obligation
Where you have given consent, for example for email and online marketing, and use of identifiable photographs or recordings. You can withdraw consent, for example unsubscribing from email marketing
When required for our legitimate interests, to operate and improve Naturenasium. You have a right to object to this processing – please see Section 7 on ‘Your data protection rights’.
We will use your explicit consent to collect, use and store sensitive data for safety purposes, such as allergies or health needs.
5. Data sharing, payments and international data transfers
Naturenasium will keep your personal information safe and secure and will not disclose your data unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. Naturenasium may also enforce investigations to protect against imminent harm to the rights, property or safety of its staff. Naturenasium will not broker your data; it will not be sold to any other organisation for any purpose.
To provide our services, manage bookings, process payments and do online advertising, we work with trusted global service providers who are third parties. This means your personal data may be transferred to, stored, and processed in countries outside the United Kingdom (primarily the United States). We will take steps to ensure that adequate protection is provided for information transferred overseas as required under data protection legislation. Your personal data will be processed by these trusted providers in accordance with their respective privacy standards which you can read about in their privacy policies.
More information can also be found in our Cookie Policy.
Squarespace and Acuity Scheduling
We use Squarespace and Acuity Scheduling to host our website and manage session bookings. Squarespace collects personal information to learn about how people use the website and improve customer experience. This may include:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Your website interaction and booking data is transferred to Squarespace, Inc. in the US. Read more in their Privacy Policy.
Stripe
Payments for online bookings are handled by Stripe, a third-party payment provider. Your billing details and transaction data are transferred to Stripe, Inc. in the US. You can read their Privacy Policy to understand how your financial data is secured. Naturenasium does not have access to or store full payment card details.
Meta Pixel
We use a Meta Pixel to run and analyse advertising on Facebook and Instagram. The Meta Pixel collects information about your visits to this website, including pages viewed, actions taken, and custom events such as purchases and form submissions, and transmits this information to Meta. Meta uses this data to measure the effectiveness of our advertising on Facebook and Instagram, to enable us to show ads to visitors who have previously visited this website (retargeting), and to build audiences of users with similar characteristics. Your personal information is transferred to Meta Platforms, Inc. in the US. Read more in their Privacy Policy and their Cookie Policy.
6. Data retention
We aim to keep personal data only for as long as is necessary to fulfil the purposes for which the data was collected.
We retain relevant booking, payment, invoice and transaction records for as long as necessary to meet our tax, accounting and other legal obligations.
In some circumstances you can ask us to delete your data – see Section 7 on ‘Your data protection rights’.
7. Your data protection rights
At any point whilst Naturenasium is in possession of, or is processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing
Right of portability – you have the right to have the data we hold about you transferred to another organisation
Right to object – you have the right to object to certain types of processing such as direct marketing
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Naturenasium refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Naturenasium can confirm what information it holds about you and how it is processed.
Request for access or removal of your personal information need to be accompanied by identification (ID). Naturenasium will accept the following forms of ID: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Naturenasium is dissatisfied with the quality, further information may be sought before personal data can be released. Requests to access or remove information should be emailed to info [@] naturenasium.com.
8. Opting out of marketing
You can ask us to stop processing your data for marketing at any time by:
following the opt out (unsubscribe) link on any marketing message sent to you
using the cookie control button at the bottom of our website pages
contacting us at any time at info [at] naturenasium.com.
We will implement your request as promptly as possible – you may still receive marketing messages while we are processing your request.
Where you opt out of receiving marketing messages we keep a record of this so that we don't contact you again. We may also need to retain and use your personal data for other purposes (such as making bookings and other financial transactions).
9. How to contact us
If you have any questions or concerns about how we use your personal information please email us at info [at] naturenasium.com
If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.
This Privacy Policy may be updated from time to time to make improvements and to reflect changes in our activities or in regulatory requirements.